How Pop Box Works for Your Business
Some companies need us to be their whole IT department, month after month. Others already have IT and need senior engineering for a specific project. Pop Box does both, with the same people and the same expert standard of work.
Two Ways to Work With Pop Box
For small and mid-sized businesses without an IT department
Managed IT Services
A flat monthly rate covers your helpdesk, security, and maintenance. We become your IT team: one number to call, unlimited support, with problems handled before you notice them.
- Packaged plans from $99/user/month
- Best fit: 5–200 users, no full-time IT staff
- Predictable monthly cost, no hourly surprises
For organizations needing senior engineering for targeted tasks
IT Projects & Engineering
Scoped, quoted, and delivered by the engineers who built Pop Box's reputation: networks, cloud, data centers, and migrations where downtime isn't an option.
- Scoped and quoted per project
- Best fit: any size, including enterprise IT teams needing extra depth
- Network, cloud, infrastructure, and migration work
Managed IT Services
Managed IT means a monthly flat rate covers your support, your security, and the maintenance that stops problems before they start. Built for companies with 5 to 200 users and no dedicated IT staff.
- Up to 5 users
- Unlimited helpdesk support
- 24/7 SOC monitoring
- Endpoint protection & patch management
- Daily Microsoft 365 backup
- Device management
- Domain monitoring
- MFA support (Microsoft 365 & Google Workspace)
- Everything in Starter
- Up to 20 users
- Network & vendor management
- Quarterly business review
- SSL certificate monitoring
- Everything in Essentials
- Up to 200 users
- MFA & single sign-on
- Password manager
- Email protection
- Web content filtering
- Data loss prevention
- Security awareness training
- Semi-annual security audit
- Quarterly vCIO check-ins
- Everything in Business
- Unlimited users
- Quarterly vCISO check-ins
- Ransomware recovery planning
- Litigation hold
- Advanced eDiscovery
- Privileged identity management
- Enhanced audit reporting
- Sensitivity labeling
- Passwordless authentication
- Always-on VPN
- Managed Defender, Intune & Sentinel
All plans require appropriate software licenses. Bring your own or purchase them through Pop Box.
Add-On Services
- Microsoft 365 Backup: Cloud-to-cloud backup for your M365 data.
- Password Manager: Enterprise-grade credential storage & sharing.
- Network Device Management: Monitoring for firewalls, switches & access points.
- Shared Device Coverage: Protection for shared and non-primary machines.
- Email Support: Email-only support for outside contractors.
IT Projects & Engineering
Cloud
Design, migration, integration, and optimization across Microsoft Azure and Amazon Web Services, plus hybrid and private cloud.
Networking
Firewalls, switching, wireless, VLAN segmentation, and multi-site connectivity, designed and documented, not accumulated. This is what we're best known for.
Infrastructure & Data Center
Data center design, builds, and moves, including migrations where the environment has to stay live.
Virtualization
Server and desktop virtualization to consolidate hardware and improve resilience.
Security & Compliance Projects
Security architecture, compliance readiness, and remediation scoped to what your business actually faces.
Telecom & Collaboration
VoIP and collaboration platform design and deployment.
Deliberate Design™
Every project follows the same principle: nothing in your environment should exist by accident. We design it, document it, and hand it over so it can be understood and maintained, by us, by your team, or by whoever comes next.
Learn how Deliberate Design™ works →How a Project Works
Scope
A scoping conversation to understand what you're trying to accomplish and what's already in place.
Quote
A written proposal with defined deliverables and a fixed quote; you know the cost before we start.
Deliver
We build it, keep you informed in plain language, and document everything as we go.
Hand Over
Many project clients move onto a managed plan once the build is done, but there's no obligation to.
Let's Find Your Fit
Whether you need a managed plan or help with a specific project, the next step is the same conversation.
